The Healing Temple Disclaimer
The Healing Temple holistic therapies do not claim to cure or diagnose any medical condition.
Holistic Healing therapies can help alleviate a wide range of conditions (physical and mental).
If you have health problem, medical emergency or a general health question The Healing Temple would always recommend you should consult you GP. The services provide by The Healing Temple holistic therapies are not intent to cure or diagnose any medical conditions we aim to support bringing about change which can help the client body to heal itself.
Cancellation Policy & Refunds
Please give 24 hours’ notice if you wish to cancel an appointment or 50% of treatment fee will be charged.
The Healing Temple services is governed by the same laws as a plumber who fixes your shower or a car mechanic. The law covering the way The Healing Temple service is provided is the Supply of Goods and Services Act 1982.
So, if you have booked in for a Massage at The Healing Temple, you are entitled to expect the therapist to carry out your massage with reasonable care and skill; in a reasonable time, and for a reasonable charge. The law is all about what’s reasonable.
A Shoddy Treatment
If you aren’t happy with the way your treatment is carried out, you have a right to complain about it right away after your treatment, and in some cases you can expect to be compensated. It’s best to complain at the time of the treatment, because that gives both you and the therapist at The Healing Temple an opportunity to try and resolve the problem quickly.
If you feel that your therapist was unprofessional, you should bring this to the attention of the Healing Temple straight away. Bear in mind that some types of therapeutic massage can be uncomfortable when carried out properly (manual lymph drainage or pressure points are two good examples of this.) Remember the phrase ‘reasonable care and skill’ – and if you still believe you’ve been short changed, complain.
Because of the nature of the services you buy from The Healing Temple, it can be hard to define what compensation you can claim if things don’t go as you’d expected. Remember that any services the Healing Temple provides must also be as described, so if your 90 minute treatment was over in 65 minutes you’d have every right to ask for a proportion of the cost back.
What to do Next
It is usually considered reasonable to give a trader the chance to put things right if you’re unhappy with a service. It could be that they offer you another treatment free of charge – under which circumstances you could be well within your rights to demand another therapist if the first person was utterly incompetent! The law takes into account what benefit you received from the treatment if there was any dispute, so if you truly had an awful experience, you could reasonably expect 50% refund.
As a rule, most services at The Healing Temple are dedicated to making your experience as relaxing and pampering as possible – but it’s reassuring to know that the law is there to protect you if things go wrong.
Tuesday 9:00 – 5:00pm
Wednesday 9:00 – 5:00pm
Thursday 10:00 – 5:00pm
Friday 9:00 – 5:00pm
Saturday 10:00 – 4:00pm
After hours appointments available by request.